Terms and Conditions
Besides the Vosges Haut-Chocolat® boutiques, where else can I find Vosges® products?
Click here to search for a store near you that carries Vosges Haut-Chocolat!
Can I ship internationally?
We can ship internationally. We ship via FedEx, and the cost can vary depending on products ordered and destination. We do offer flat rate shipping to both Canada and the UK. Click here to view shipping rates.
Can I mix and match truffles?
Yes, you can create a custom assortment of truffles in a 2, 4, 9, 16, or 32-piece box by calling our Chocolate Concierges at 1.888.301.9866 Monday through Thursday from 9am to 6pm CST, and Friday 9am-5pm CST.
I chose Ground shipping, but then my shipping was upgraded to 2nd Day Air or Next Day Air.
If your order is shipping to a warm location, then the shipping was upgraded to make sure your chocolate does not melt in transit.
Where is my order/How to track a package
When you place your order on the website or by phone, if you provide an email address, you will receive an email on the evening that your package(s) ships out from our warehouse. This email will contain the tracking number for the package(s), which you can then use to track your package here.
Where are the truffles made?
Our Corporate office, factory and warehouse are all located in the same building in Chicago.
Are descriptions of the truffles included in the truffle boxes?
Yes, all of our truffle boxes have a map, which tells you which truffle you are eating, and a booklet with truffle descriptions and stories about the collections.
Can you send me a catalog?
Sure! Just go to the homepage and click on “Catalogs” in the bottom navigation, under "Explore".
When I click the button that says, "Questions? Chat with us live!" with whom am I chatting?
You are chatting with a Chocolate Concierge, located at our Chocolate Temple. These are the same people you would reach if you called 1.888.301.9866. We are here to help!
Can you explain the shelf life of your products?
“Shelf life” refers to the length of time the product will remain fresh once we ship it. The Rooster truffle in our Collezione Italiano will remain fresh for 10 days. The remaining truffle collections have a shelf life of 14 days. All Vosges Haut-Chocolat truffles should be stored in the refrigerator until ready to enjoy. For the best tasting experience, bring truffles to room temperature before indulging. Other product shelf lives are as follows: Caramel Toffee and Exotic Caramels, 8 weeks; Caramel Marshmallows, 14 days; Exotic Chocolate Bars, 12-15 months. You may store these products at room temperature (ideally 67-69 degrees Fahrenheit).
Why is your chocolate so expensive?
We use the finest ingredients and the highest quality chocolate in all of our products. Many of our ingredients are exotic and come from all over the world. In addition, we do not use any preservatives in our chocolate, only fresh cream, chocolate, and spices. Our products also require a great deal of care, which can be costly.
How many characters/lines can fit on a custom hang tag?
Contact a Corporate Chocolate Concierge at firstname.lastname@example.org to inquire about branded or personalized favors and collections.
For our wedding, instead of our names, can I engrave a quote onto the 2-piece boxes?
Sure! Up to four lines can be engraved onto the side of each box, or three lines and a logo. Anything that fits on the box can be engraved.
Can FedEx leave the package without a signature?
It is always up to the discretion of the driver. If your driver usually leaves your packages without a signature, chances are that he or she will probably leave your package. If your driver usually requires a signature, he or she will probably require a signature with this package as well. Please note that shipments containing alcohol or messenger deliveries will always require an appropriate signature to complete delivery.
What if I want all dark or all milk chocolate truffles?
We have a 16 piece box of dark chocolate truffles and a 16 piece box of milk chocolate truffles. If you would like to create a custom assortment, please call our Chocolate Concierges at 1.888.301.9866.
Which truffles contain alcohol?
Absinthe, Ambrosia and Chef Pascal in the Exotic Collection; Platanos y Orchidus in Les Fleurs du Chocolat Collection; Hip Hop and Rhythm & Blues in the Groove Collection; all truffles in the Irish Chocolate Stout and Champagne Truffle Collections.
Does Katrina make the chocolates?
Katrina develops all recipes and oversees production of Vosges products.
Are these chocolates hand rolled?
Some are hand-rolled, others go through depositing and enrobing lines. In addition, all of the toppings are hand placed on each truffle. For example, the Viola truffles have candied flowers that are all hand placed.
What is your base chocolate?
We use a variety of chocolates as Katrina likes to pair different chocolates with specific ingredients (e.g. spices, herbs, roots), and works tirelessly with our vendors to create proprietary blends of ethically sourced chocolate of the highest taste and quality.
What does infuse mean?
A synonym for infuse is steep, to mingle something dry with something wet with the idea of extracting the flavor of the dry ingredient. You do this when you pour boiling water over tea leaves. The same concept holds true when you infuse/steep an ingredient into cream. It is then mixed with the chocolate to make the soft ganache.
What makes these chocolates different than other truffles?
We use only fresh and natural ingredients without any preservatives and only the finest chocolate. We use exotic ingredients from all around the world in our truffles and haut-chocolat.
What are fresh cream truffles?
The ganache centers are made with fresh cream instead of oils or other preservatives.
How do they all look so perfectly shaped?
Katrina, the chocolatier, loves the perfectly round, voluptuous shape of a truffle. So, we use round molds for the insides of the truffles before we enrobe them in chocolate and hand top them.
What is ganache?
It is an emulsion of chocolate and cream.
What is an emulsion?
An emulsion is a liquid or semi-solid in which globules of fat are evenly distributed throughout. An example is ganache or mayonnaise, butter etc.
What is your return policy?
If you are unsatisfied in any way with any of our perishable products, please contact our Chocolate Concierge Department and we will do anything we can to make your experience with Vosges a pleasant one!
Do your products have partially-hydrogenated fats or oils?
No, we use all natural ingredients, which means no hydrogenated or partially-hydrogenated fats or oils.
Do you use any organic ingredients?
Yes, we use as many organic ingredients as possible! Certain collections are certified organic, too.
Where did the name “Vosges” come from and how do you pronounce it?
The name “Vosges Haut-Chocolat” (pronounced, vohj o- sho-colah) came from Place des Vosges in France. There is a mountain range in France called Vosges and a square nearby called Place des Vosges. Katrina had a memorable experience with truffle beignets at the Place des Vosges, which inspired the creation of Vosges Haut-Chocolat and her exotic truffles!
How do I place a wholesale order for my retail store?
We would love to speak with you about carrying Vosges product your store! Please call us at 1.888.301.9866 ext. 304 to reach the Wholesale department.
Is there a page with descriptions of your Exotic Truffle Collection?
Yes, there is! Click here to see the truffle flavors in the Exotic Truffle Collection.
I had a truffle collection that I do not see on your website anymore. Where did it go?
We have seasonal collections that are available during specific months due to the seasonal ingredients we use in the truffles.
What allergens are contained in your products?
All of our products with chocolate contain soy lecithin, which is an emulsifier, preventing the cocoa butter from separating from the cocoa mass. Individual products may contain tree nuts, coconut, milk or gluten. Contact a Chocolate Concierge if you have questions about specific collections. Because our products are all made in the same facility, they may contain traces of peanuts, tree nuts, milk proteins and pearl dust (allergen: shellfish).
Do you have any Kosher products?
No, we do not currenty offer certified Kosher items.
Do you have any vegan products?
Our Super Dark chocolate bars are vegan and gluten free.
What is the Vosges Green Mission?
It is Vosges' quest to do what we can to minimize our impact on the environment. Click here to read about our Green Mission.