ORDERING AND SHIPPING INQUIRIES


QUESTIONS SURROUNDING OUR HIGH QUALITY CHOCOLATE AND OTHER PRODUCTS
OTHER DELIGHTS SURROUNDING OUR CHOCOLATES, GIFT IDEAS AND CUSTOMIZATION
INQUIRIES ABOUT VOSGES HAUT-CHOCOLAT



ORDERING AND SHIPPING INQUIRIES
Can I ship internationally?
We can ship internationally. We ship via UPS Worldwide, and the cost can range from $100-$250 to ship overseas. To ship to Canada via International Ground the minimum shipping cost is $32. Unfortunately, we cannot guarantee any packages that we ship internationally. Please call us at 1.888.301.9866 for a shipping quote or to place an international order. (This includes Canada).

Besides the Vosges Haut-Chocolat boutiques, where else can I find Vosges products?
Search for a store near you that carries Vosges Haut-Chocolat!

Can I mix and match truffles?
Yes, you can create a custom assortment of truffles in a 2, 4, 9, 16, or 32-piece box by calling our Chocolate Concierge Department at 1.888.301.9866 Monday through Friday from 9 am to 5 pm CT.

I chose Ground shipping, but then my shipping was upgraded to 2nd Day Air or Next Day Air. Why did it upgrade my shipping?
If your order is shipping to a warm location, then the shipping was upgraded to 2 Day Air to make sure your chocolate does not melt in transit. Highly perishable items like the Collezione Italiana are also upgraded. Please read the product care information in the package when you receive your order.

Where is my order?/How to track a package
When you place your order on the website or by phone, if you provide an email address, you will receive an email on the evening that your package(s) ships out from our warehouse. This email will contain the tracking number for the package(s), which you can then use to track your package.

What if I want all dark or all milk chocolate truffles?
We have a 9 & 16 piece box of Dark Chocolate Truffles and a 9 & 16 piece box of Milk Chocolate Truffles. If you would like to create a custom assortment, please call our Chocolate Concierge Department at 1.888.301.9866.

How do I place a wholesale order for my retail store?
We would love to speak with you about carrying Vosges Haut-Chocolat product in your store! Please call us at 1.888.301.9866 ext. 304 to reach the Wholesale department.

I had a truffle collection that I do not see on your website anymore. Where did it go?
We have seasonal collections that are available only during specific months due to the seasonal ingredients we use in the truffles. Check back frequently for new collections!

What is your return policy?
You can return unused lifestyle items (e.g. candles, books) within 2 weeks of purchase with a receipt. If you are unsatisfied in any way with any of our perishable products, please contact our Chocolate Concierge Department and we will do anything we can to make your experience with Vosges Haut-Chocolat a pleasant one.

Can UPS leave the package without a signature?
It is always up to the discretion of the driver, but you can add a note to the package that requests UPS to leave the package on the first attempt with no signature. If your driver usually leaves your packages without a signature, chances are that he or she will probably leave your package. If your driver usually requires a signature, he or she will probably require a signature with this package as well. Another option is Saturday delivery, which is $40.00 over the cost of ground shipping.

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QUESTIONS SURROUNDING OUR HIGH QUALITY CHOCOLATE AND OTHER PRODUCTS
Does Katrina make the chocolates?
Katrina develops all recipes and oversees production of Vosges Haut-Chocolat products.

Are Vosges Haut-Chocolat chocolates hand-rolled?
Some are hand-rolled, others go through an enrobing line, i.e. I Love Lucy. In addition, all of the toppings are hand placed on each truffle.

Are Vosges Haut-Chocolat chocolates handmade?
Yes, Katrina infuses the spices in the cream, some of them are hand-rolled and all are hand-topped (see above answer). However, we have chocolate manufacturing equipment to help us with things like tempering the chocolate and enrobing.

What is your base chocolate?
We use a variety of chocolates as Katrina likes to pair different chocolates with specific ingredients (e.g. spices, herbs, roots), everything from Valrhona (French) to Felchlin (Swiss) to Belcolade (Belgium) and much in between. She is constantly sourcing single-origin chocolates to create products where we know specifically where the beans are grown and how the people are treated within the agricultural cropping.

What does infuse mean?
A synonym for infuse is steep, to mingle something dry with something wet with the idea of extracting the flavour of the dry ingredient. You do this when you pour boiling water over tea leaves. The same concept holds true when you infuse/steep Kaffir lime leaves into cream. It is then mixed with the chocolate to make the soft ganache.

What is an emulsion?
An emulsion is a liquid or semi-solid in which globules of fat are evenly distributed throughout.
An example is ganache or mayonnaise, butter etc.

What makes these chocolates different than other truffles?
We use only fresh and natural ingredients without any preservatives and only the finest chocolate. We use exotic ingredients from all around the world in our truffles and haut-chocolat. For instance, the Black Pearl® truffle is dark chocolate infused with Japanese wasabi and ginger and topped with black sesame seeds.

What are fresh cream truffles?
The ganache centers are made with fresh cream instead of oils or other preservatives.

What is ganache?
It is an emulsion of chocolate and cream.

How do they all look so perfectly shaped?
Katrina, the chocolatier, loves the perfectly round, voluptuous shape of a truffle. So, we use round molds for the insides of the truffles before we enrobe them in chocolate and top them.

Where are the truffles made?
We make the truffles here in our factory in Chicago. Our corporate office, factory and warehouse are all located in the same building. This is where the action happens!

Do you use any organic ingredients?
Yes, we use as many organic ingredients as possible! In our Wink of the Rabbit® caramels,for instance, we use organic cream, butter, sugar and pecans.

Are descriptions of the truffles included in the truffle boxes?
Yes, all of our truffle boxes have a truffle map, which tells you which truffle you are eating, and a booklet with truffle descriptions and stories about the collections.

Can you explain the shelf life of your products?
View Product Care guidelines. “Shelf life” refers to the length of time the product will remain fresh after you receive it. The Rooster truffle in our Collezione Italiana will remain fresh for 7 days. The remaining truffle collections have a shelf life of 14 days. All Vosges Haut-Chocolat truffles should be stored in the refrigerator until ready to enjoy. For the best tasting experience, bring truffles to room temperature before indulging. Other product shelf lives are as follows: Caramel Toffee, 8 weeks; Wink of the Rabbit & Exotic Caramels, 5 months; Couture Cocoas, 6 months; solid Exotic Chocolate Bars; 18 months, filled bars; 12 months. Bapchi's Toffee; 12 months. You may store these products at room temperature (ideally 67-69 degrees Fahrenheit).

Why is your chocolate premium priced?
We use the finest ingredients and the highest quality chocolate in all of our products. Many of our ingredients are exotic and come from all over the world. For example, we import the Lemon Myrtle in the Bianca Cocoa, all the way from Australia. In addition, we do not use any preservatives in our chocolate, only fresh cream, chocolate, and spices. Our products require a great deal of care, which is costly.

Which truffles contain alcohol?
Absinthe, Ambrosia and Chef Pascal in the Exotic Truffle Collection; Platanos Y Orchidus in Les Fleur du Chocolat Collection; Hip Hop and Rhythm & Blues in the Groove Collection; White Chocolate Krug® Champagne Truffles, and Krug® Champagne Truffles.

How do you use a Molinillo Frothing Stick?
Prepare the Couture Cocoa as directed on the box pour into a vessel with a narrower top than bottom, perhaps a glass vase. Then vigorously roll the Molinillo Frothing Stick back and forth between your hands until the cocoa froths (could take 10 minutes). The vessel shape prevents the chocolate from splashing.

Do your products have partially-hydrogenated fats or oils?
No, we use all natural ingredients, which means no hydrogenated or partially-hydrogenated
fats or oils.

What allergens are contained in your products?
Caramel Marshmallows, Exotic Caramels, Wink of the Rabbit Caramels, Toucan Guinness® Truffles, and Smoke & Stout Caramel Bar contain gluten, a wheat-based product. Our pancake, brownie, cake, and cookies Baking Mixes all contain eggs. All of our products with chocolate contain soy lecithin, which is an emulsifier, preventing the cocoa butter from separating from the cocoa mass. Many of our products are gluten-free, however all of our products are manufactured in a facility that handles tree nuts, peanuts, sesame seeds, wheat, soy, milk proteins, and pearl dust (allergen: shellfish).

What is “blooming” on a chocolate bar and is it safe to eat?
Chocolate bloom is the whitish film that can discolor the surface of chocolate. It is quite common and is actually the cocoa butter or fat within the chocolate rising to the surface. Fat bloom is usually caused when the chocolate is exposed to a change in temperature. The cocoa butter separates from the chocolate and rises to the surface creating the “dusty” appearance. Blooming is a cosmetic issue and not a safety issue. Bloomed chocolate is safe to eat. Vosges Haut-Chocolat Chocolate Bars are made from all natural ingredients with no preservatives.

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OTHER DELIGHTS SURROUNDING OUR CHOCOLATES, GIFT IDEAS AND CUSTOMIZATION
What are my options for customization on your 2-piece boxes?
Up to four lines can be engraved onto the side of each box, or three lines and a logo. Anything that fits on the box can be engraved.

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INQUIRIES ABOUT VOSGES HAUT-CHOCOLAT
Where did the name “Vosges Haut-Chocolat” come from and how do you
pronounce it?

The name “Vosges Haut-Chocolat” (pronounced, vohj o-sho-colah) came from Place des Vosges in France. There is a mountain range in France called Vosges and a square nearby called Place des Vosges. Katrina had a memorable experience with truffle beignets at the Place des Vosges, which inspired the creation of Vosges Haut-Chocolat and her exotic truffles!

What are the Vosges Haut-Chocolat Mission and Values?
Vosges Haut-Chocolat welcomes you to an experiential realm of storytelling through the medium of chocolate. By means of esteemed craftsmanship and conscious innovation, we inspire you to interact with the world in a different way. We maintain as our highest priority the quality and craftsmanship of our artisanal chocolate, and are intentional in all we do, as we create chocolate with a worldview. Read more About Us.

What are the Vosges Haut-Chocolat Green Initiative?
It is Vosges®' quest to do what we can to minimize our impact on the environment.
Read about our Green Initiatives.


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