Frequently Asked Questions
Ordering and Shipping
- Can I ship internationally?
- Can I place an order when I am outside of the United States?
- Besides the Vosges Haut-Chocolat® boutiques, where else can I find Vosges products?
- Can I mix and match truffles?
- I chose Ground shipping, but then my shipping was upgraded to 2nd Day Air or Next Day Air. Why was my shipping upgraded?
- Where is my order? How can I track a package?
- What if I want all dark or all milk chocolate truffles?
- How do I place a wholesale order for my retail store?
- I had a truffle collection that I do not see on your website anymore. Where did it go?
- What is your return policy?
- Can FedEx leave the package without a signature?
Our High Quality Chocolate and Other Products
- Does Katrina make the chocolates?
- Are Vosges Haut-Chocolat chocolates hand-rolled?
- What is your base chocolate?
- What does infuse mean?
- What is an emulsion?
- What makes these chocolates different than other truffles?
- What are fresh cream truffles?
- What is ganache?
- How do they all look so perfectly shaped?
- Where are the truffles made?
- Do you use any organic ingredients?
- Are descriptions of the truffles included in the truffle boxes?
- Can you explain the shelf life of your products?
- Why is your chocolate premium priced?
- Which truffles contain alcohol?
- Do your products have partially-hydrogenated fats or oils?
- What allergens are contained in your products
- What is “blooming” on a chocolate bar and is it safe to eat?
About Vosges Haut-Chocolat
- Where did the name “Vosges Haut-Chocolat” come from and how do you pronounce it?
- What are the Vosges Haut-Chocolat Mission and Values?
- What are the Vosges Haut-Chocolat Green Initiatives?
Ordering and Shipping Inquiries
Can I ship internationally?
We can ship internationally. We ship via FedEx International, and the cost can range from $100-$250 to ship overseas. To ship to Canada or the UK via International the minimum shipping cost is $39 & $76 respectively. Outside of the UK & Canada, we cannot guarantee any packages that we ship internationally. Please call us at 1.888.301.9866 for a shipping quote or to place an international order.
Can I place an order when I am outside of the United States?
Yes, you can place an order by phone or email. Unfortunately our website is unable to accept orders from international IP addresses (other than Canada) at this time. However you may ring one of our Chocolate Concierges at 1.888.301.9866 to process an order from outside the US. We are available Monday through Friday 9am to 5pm CT. If the time change or cost makes this inconvenient, please email email@example.com and we will coordinate from there.
Besides the Vosges Haut-Chocolat boutiques, where else can I find Vosges products?
Search for a store near you that carries Vosges Haut-Chocolat!
Can I mix and match truffles?
Yes, you can create a custom assortment of truffles in a 2, 4, 9, 16, or 32-piece box by calling our Chocolate Concierge Department at 888-301-9866 Monday through Friday from 9 am to 5 pm CST.
I chose Ground shipping, but then my shipping was upgraded to 2nd Day Air or Next Day Air. Why was my shipping upgraded?
If your order is shipping to a warm location, then the shipping was upgraded to 2 Day Air to make sure your chocolate does not melt in transit. Highly perishable items like the Collezione Italiana are also upgraded. Please read the product care information in the package when you receive your order.
Where is my order? How can I track a package?
When you place your order on the website or by phone, if you provide an email address, you will receive an email on the evening that your package(s) ships out from our warehouse. This email will contain the tracking number for the package(s), which you can then use to track your package.
What if I want all dark or all milk chocolate truffles?
We have a 9 & 16 piece box of Dark Chocolate Truffles and a 16 piece box of Milk Chocolate Truffles. If you would like to create a custom assortment, please call our Chocolate Concierge Department at 888-301-9866
How do I place a wholesale order for my retail store?
We would love to speak with you about carrying Vosges product your store! Please call us at 888-301-9866 ext. 304 to reach the Wholesale department.
I had a truffle collection that I do not see on your website anymore. Where did it go?
We have seasonal collections that are available only during specific months due to the seasonal ingredients we use in the truffles. Check back frequently for new collections!
What is your return policy?
If you are unsatisfied in any way with any of our perishable products, please contact our Chocolate Concierge Department and we will do anything we can to make your experience with Vosges Haut-Chocolat a pleasant one.
Can FedEx leave the package without a signature?
It is always up to the discretion of the driver, but you can add a note to the package that requests FedEx to leave the package on the first attempt with no signature. If your driver usually leaves your packages without a signature, chances are that he or she will probably leave your package. If your driver usually requires a signature, he or she will probably require a signature with this package as well. FedEx offers Saturday delivery to residential addresses via ground in certain areas, please call our Chocolate Concierge department to see if your area is included at 888-301-9866. If would like to overnight a package on Friday for delivery on Saturday, you can select Direct Weekend as you ship method for $49.95. Shipments containing alcohol will always require the signature of an adult over the age of 21.
Questions Surrounding our High Quality Chocolate and Other Products
Does Katrina make the chocolates?
Katrina develops all recipes and oversees production of Vosges Haut-Chocolat products.
Are Vosges Haut-Chocolat chocolates hand-rolled?
Some are hand-rolled, others go through an enrobing line (think I Love Lucy). In addition, all of the toppings are hand placed on each truffle.
What is your base chocolate?
We use a variety of chocolates as Katrina likes to pair different chocolates with specific ingredients (e.g. spices, herbs, roots), everything from Valrhona (French) to Felchlin (Swiss) to Belcolade (Belgium) and much in between. She is constantly sourcing single-origin chocolates to create products where we know specifically where the beans are grown and how the people are treated within the agricultural cropping.
What does infuse mean?
A synonym for infuse is steep, to mingle something dry with something wet with the idea of extracting the flavour of the dry ingredient. You do this when you pour boiling water over tea leaves. The same concept holds true when you infuse/steep Kaffir lime leaves into cream. It is then mixed with the chocolate to make the soft ganache.
What is an emulsion?
An emulsion is a liquid or semi-solid in which globules of fat are evenly distributed throughout. An example is ganache or mayonnaise, butter, etc.
What makes these chocolates different than other truffles?
We use only fresh and natural ingredients without any preservatives and only the finest chocolate. We use exotic ingredients from all around the world in our truffles and haut-chocolat. For instance, the Black Pearl® truffle is dark chocolate infused with Japanese wasabi and ginger and topped with black sesame seeds.
What are fresh cream truffles?
The ganache centers are made with fresh cream instead of oils or other preservatives.
What is ganache?
Ganache is an emulsion of chocolate and cream.
How do they all look so perfectly shaped?
Katrina, the chocolatier, loves the perfectly round, voluptuous shape of a truffle. So, we use round molds for the insides of the truffles before we enrobe them in chocolate and top them.
Where are the truffles made?
We make the truffles here in our factory in Chicago. Our corporate office, factory and warehouse are all located in the same building. This is where the action happens!
Do you use any organic ingredients?
Yes, we use as many organic ingredients as possible!
Are descriptions of the truffles included in the truffle boxes?
Yes, all of our truffle boxes have a truffle map, which tells you which truffle you are eating, and a booklet with truffle descriptions and stories about the collections.
Can you explain the shelf life of your products?
View Product Care guidelines. “Shelf life” refers to the length of time the product will remain fresh after you receive it. The Rooster truffle in our Collezione Italiana will remain fresh for 10 days. The remaining truffle collections have a shelf life of 14 days. All Vosges Haut-Chocolat truffles should be stored in the refrigerator until ready to enjoy. For the best tasting experience, bring truffles to room temperature before indulging. Other product shelf lives are as follows: Caramel Toffee & Exotic Caramels, 8 weeks; Exotic Chocolate Bars; 18 months, Caramel bars; 12 months. You may store these products at room temperature (ideally 67-69 degrees Fahrenheit).
Why is your chocolate premium priced?
We use the finest ingredients and the highest quality chocolate in all of our products. Many of our ingredients are exotic and come from all over the world. In addition, we do not use any artificial preservatives in our chocolate, only fresh cream, chocolate, and spices. Our products require a great deal of care, which is costly.
Which truffles contain alcohol?
Absinthe, Ambrosia and Chef Pascal in the Exotic Truffle Collection; Platanos Y Orchidus in Les Fleur du Chocolat Collection; Hip Hop and Rhythm & Blues in the Groove Collection; , and Krug® Champagne Truffles.
Do your products have partially-hydrogenated fats or oils?
No, we use all natural ingredients, which means no hydrogenated or partially-hydrogenated fats or oils.
What allergens are contained in your products?
All of our products are manufactured on equipment that processes peanuts, tree nuts, milk, and soy. In additional all of our products with chocolate contain soy lecithin, which is an emulsifier, preventing the cocoa butter from separating from the cocoa mass.
What is “blooming” on a chocolate bar and is it safe to eat?
Chocolate bloom is the whitish film that can discolor the surface of chocolate. It is quite common and is actually the cocoa butter or fat within the chocolate rising to the surface. Fat bloom is usually caused when the chocolate is exposed to a change in temperature. The cocoa butter separates from the chocolate and rises to the surface creating the “dusty” appearance. Blooming is a cosmetic issue and not a safety issue. Bloomed chocolate is safe to eat. Vosges Haut-Chocolat Chocolate Bars are made from all natural ingredients with no artificial preservatives.
Inquiries About Vosges Haut-Chocolat
Where did the name “Vosges Haut-Chocolat” come from and how do you pronounce it?
The name “Vosges Haut-Chocolat” (pronounced, vohj o-sho-colah) came from Place des Vosges in Paris. Katrina had a memorable experience with truffle beignets at the Place des Vosges, which inspired the creation of Vosges Haut-Chocolat and her exotic truffles!
What are the Vosges Haut-Chocolat Mission and Values?
Vosges Haut-Chocolat welcomes you to an experiential realm of storytelling through the medium of chocolate. By means of esteemed craftsmanship and conscious innovation, we inspire you to interact with the world in a different way. We maintain as our highest priority the quality and craftsmanship of our artisanal chocolate, and are intentional in all we do, as we create chocolate with a worldview. Read more About Us.
What are the Vosges Haut-Chocolat Green Initiative?
It is Vosges' quest to do what we can to minimize our impact on the environment. Read about our Green Initiatives.