FAQs

Ordering and Shipping Inquiries

Can I ship internationally?

We currently offer 2 Day International Shipping to Canada starting at $90.

Where is my order? How can I track a package?

When you place your order on the website or by phone, if you provide an email address, you will receive a UPS Tracking email once your package(s) ships out from our warehouse. This email will contain the tracking number for the package(s), which you can then use to track your package.

What if I want all dark or all milk chocolate truffles?

We have a 9 & 16 piece box of Dark Chocolate Truffles and a 16 piece box of Milk Chocolate Truffles.

How do I place a wholesale order for my retail store?

We would love to speak with you about carrying Vosges product your store! Please call us at 888-301-9866 ext. 304 to reach the Wholesale department.

I had a truffle collection that I do not see on your website anymore. Where did it go?

We have seasonal collections that are available only during specific months due to the seasonal ingredients we use in the truffles. Check back frequently for new collections!

What is your return policy?

If you are unsatisfied in any way with any of our perishable products, please contact our Chocolate Concierge Department and we will do anything we can to make your experience with Vosges Haut-Chocolat a pleasant one.

Due to the perishable nature of our chocolates we are unable to accept returns. If you are unsatisfied in any way with a shipment you have received, please contact our Chocolate Concierge Department and we will do our best to make your experience with Vosges Haut-Chocolat a pleasant one.

Can UPS leave the package without a signature?

It is always up to the discretion of the driver, but you can add a note to the package that requests UPS to leave the package on the first attempt with no signature. If your driver usually leaves your packages without a signature, chances are that he or she will probably leave your package. If your driver usually requires a signature, he or she will probably require a signature with this package as well. UPS offers Saturday delivery to residential addresses via ground in certain areas, please call our Chocolate Concierge department to see if your area is included at 888-301-9866. If would like to overnight a package on Friday for delivery on Saturday, you can select Direct Weekend as you ship method for $49.95. Shipments containing alcohol will always require the signature of an adult over the age of 21.

Shop Pay & Shop Pay Installments

What is Shop Pay?

Shop Pay helps you check out faster when you shop in participating stores by automatically filling in your saved payment and shipping information after you enter your email address at checkout.

When you opt in to Shop Pay, Shopify saves the following securely encrypted information for your future purchases:

shipping address
billing address
credit card details
mobile phone number

You can save up to five shipping addresses and up to five credit cards in Shop Pay. Your mobile phone number is used for SMS verification of your account. View the Shopify Privacy Policy.

How do I Opt In to Shop Pay at Checkout?

You can opt in to Shop Pay when you check out from a participating store.

When you check out from a participating store, select Save my information for a faster checkout. Enter the required information. Complete your order. You see a notification on the order status page that confirms that your information is saved to your Shop Pay account. You can instead opt in to Shop Pay immediately after you place an order in a participating store by selecting the option from the order status page.

How do I checkout using Shop Pay?

To check out from a participating store using your saved information, click the Shop Pay button on the product page or in your cart. You can review your order before it’s final.

You can apply a discount code or gift card to your order with Shop Pay. During checkout, click Add a discount code or gift card, and then enter the code.

To use a payment card with Shop Pay, you need to activate the card prior to use, if applicable. The card needs to be able to make online purchases, and have billing information that matches your bank on file. The supported debit or credit card needs to be a Visa, Mastercard, American Express, or another card that the store you're buying from accepts. If you're using Shop Pay Installments, then Capital One cards aren't accepted.

More Shop Pay FAQs here.

Can I pay later with Shop Pay Installments? 

Yes. 

Check out with Shop Pay and choose whether you pay in full or 4 equal installments*.

Maximize your budget with installments
Make debit or credit card payments every two weeks or turn on automatic payments.

Get the goods without the bad
No hidden fees, no interest, no late fees, and no impact on your credit score.

*Payment options are offered by Affirm and are subject to an eligibility check. Not available in New Mexico. CA residents: Loans by Affirm Loan Services, LLC are made or arranged pursuant to a California Finance Lender license.

Chocolate Inquiries 

Does Katrina make the chocolates?

Katrina develops all recipes and oversees production of Vosges Haut-Chocolat products.

Are Vosges Haut-Chocolat chocolates hand-rolled?

Some are hand-rolled, others go through an enrobing line (think I Love Lucy). In addition, all of the toppings are hand placed on each truffle.

What is your base chocolate?

We use a variety of chocolates as Katrina likes to pair different chocolates with specific ingredients (e.g. spices, herbs, roots), everything from Valrhona (French)  to Belcolade (Belgium) and much in between. She is constantly sourcing single-origin chocolates to create products where we know specifically where the beans are grown and how the people are treated within the agricultural cropping.

What does infuse mean?

A synonym for infuse is steep, to mingle something dry with something wet with the idea of extracting the flavour of the dry ingredient. You do this when you pour boiling water over tea leaves. The same concept holds true when you infuse/steep Kaffir lime leaves into cream. It is then mixed with the chocolate to make the soft ganache.

What is an emulsion?

An emulsion is a liquid or semi-solid in which globules of fat are evenly distributed throughout. An example is ganache or mayonnaise, butter, etc.

What makes Vosges chocolates different than other truffles?

We use only fresh and natural ingredients without any preservatives and only the finest chocolate. We use exotic ingredients from all around the world in our truffles and haut-chocolat. For instance, the Black Pearl® truffle is dark chocolate infused with Japanese wasabi and ginger and topped with ceremonial matcha.

What are fresh cream truffles?

The ganache centers are made with fresh cream instead of oils or other preservatives.

What is ganache?

Ganache is an emulsion of chocolate and cream.

How do they all look so perfectly shaped?

Katrina, the chocolatier, loves the perfectly round, voluptuous shape of a truffle. So, we use round molds for the insides of the truffles before we enrobe them in chocolate and top them.

Where are the truffles made?

We make the truffles here in our factory in Chicago. Our corporate office, factory and warehouse are all located in the same building. This is where the action happens!

Do you use any organic ingredients?

Yes, we use as many organic ingredients as possible!

Are descriptions of the truffles included in the truffle boxes?

Yes, all of our truffle boxes have a truffle map, which tells you which truffle you are eating, and a booklet with truffle descriptions and stories about the collections.

Can you explain the shelf life of your products?

"Shelf life" refers to the length of time the product will remain fresh after you receive it. The Rooster truffle in our Collezione Italiana will remain fresh for 10 days. The remaining truffle collections have a shelf life of 14 days. All Vosges Haut-Chocolat truffles should be stored in the refrigerator until ready to enjoy. For the best tasting experience, bring truffles to room temperature before indulging. Other product shelf lives are as follows: Caramel Toffee & Exotic Caramels, 8 weeks; Exotic Chocolate Bars, 12 months. You may store these products at room temperature (ideally 67-69 degrees Fahrenheit). Be sure to reference the best buy date on the carton and product care guidelines in the Details & Care section on each product listing.

Why is your chocolate premium priced?

We use the finest ingredients and the highest quality chocolate in all of our products. Many of our ingredients are exotic and come from all over the world. In addition, we do not use any artificial preservatives in our chocolate, only fresh cream, chocolate, and spices. Our products require a great deal of care, which is costly.

Which truffles contain alcohol?

Absinthe, Ambrosia and Chef Pascal in the Exotic Truffle Collection; Smoke & Stout Chocolate Bar and Krug® Champagne Truffles.

Do your products have partially-hydrogenated fats or oils?

No, we use all natural ingredients, which means no hydrogenated or partially-hydrogenated fats or oils.

What allergens are contained in your products?

All of our products are manufactured on equipment that processes peanuts, tree nuts, milk, and soy. Certain truffles contain Milk, soy, wheat, eggs, peanuts, gluten or and tree nuts. The Vault Collection includes an Oyster Truffle. See the Details & Care section on each product page for specific allergen callouts. In additional some of our products with chocolate contain soy lecithin, which is an emulsifier, preventing the cocoa butter from separating from the cocoa mass.

What is "blooming" on a chocolate bar and is it safe to eat?

Chocolate bloom is the whitish film that can discolor the surface of chocolate. It is quite common and is actually the cocoa butter or fat within the chocolate rising to the surface. Fat bloom is usually caused when the chocolate is exposed to a change in temperature. The cocoa butter separates from the chocolate and rises to the surface creating the "dusty" appearance. Blooming is a cosmetic issue and not a safety issue. Bloomed chocolate is safe to eat. Vosges Haut-Chocolat Chocolate Bars are made from all natural ingredients with no artificial preservatives.