Important Shipping Information
Shipping chocolate can be tricky, because nobody likes melted chocolate. But we are experts at it, so rest assured your little treasures will arrive at your door safe and sound. Please familiarize yourself with our shipping rates and policies before you order:
Standard Shipping Rates
Shipping rates are based on the product value of each shipment, according to the following table:
|Method||$0 - $50||$51 - $100||$101 - $150||$151 - $250||$251 +|
|Standard (3-10 Business Days)||$12.95||$15.95||$18.95||FREE!||FREE!|
|Express (2 Business Days)||$20.00||$25.00||$30.00||$35.00||$40.00|
|Urgent (Next Business Day)||$45.00||$50.00||$55.00||$60.00||$65.00|
|Canada||$39.00 + $1.00 per Item|
|Puerto Rico||$75.00 + $1.00 per Item|
Transit times above reflect guaranteed delivery to all locations within the U.S. Please see the map for FedEx transit time from Chicago to your destination OR call our Chocolate Concierges at 1.888.301.9866 for specific details.
Please note that our guaranteed delivery timelines do not take unexpected weather delays into consideration, and weather delays may affect ship dates and arrival dates. If you have any questions about shipping your package, please call us at 1.888.301.9866. Note that FedEx is unable to deliver to PO or APO Boxes; a valid street address must be provided.
Delivery Times for Businesses & Residences
FedEx® is our preferred shipping vendor. Deliveries are made to commercial locations Monday through Friday and residential locations Tuesday through Saturday. Saturday delivery is available for businesses only if specified (where available, additional charges apply). Our shipping vendors may require a signature for delivery at the discretion of the driver. Deliveries to businesses occur between 9 am and 5 pm, and deliveries to residences occur between 9 am and 7 pm.
Noon CST Daily Cut-off Time
If your order was placed after noon CST Monday-Friday, it will be processed the following business day.
Shipping Over the Weekend
If you are shipping a package to a warm weather destination or California over a weekend, your package may be held until the following Monday to ensure minimal time in transit.
Our Chicago Boutiques can messenger your order for Same Day Delivery starting at $19.95. Restrictions may apply. For local delivery within Chicago, you can place your order online (order by noon for delivery by 5pm) and select Chicago Courier as your shipping method. Please call our Boutiques directly for information or to place an order for local delivery. Visit our Boutiques page for store contact information.
Warm Weather Shipping
Shipping chocolate is tricky business. We work hard to ensure that our chocolate is delivered fresh and in perfect condition. To reduce the risk of melted chocolate on orders in transit to warmer climates (74 degrees and higher) we will include cooling materials – ice packs, dry ice, or both – for any orders that require it at no additional charge. Certain deliveries and temperatures will require that we upgrade the shipping method however; in these cases a $5 surcharge will be added to each applicable delivery. Unfortunately we are unable to guarantee any packages delivering when temperatures are 101 degrees or higher.
We do not ship gift sets containing alcohol internationally or to the following states: Alabama, Kentucky, Mississippi and Utah. Please note, gift sets with wine will arrive separately from other Vosges Haut-Chocolat items in your cart. Due to shipping restrictions to New York, please allow a 6 day lead time and 2-6 days for other states from the date of your order until shipment. Additional restrictions may apply when shipping certain alcohol collections to other domestic states. Contact a Chocolate Concierge to learn more. In all other states, delivery requires signature from recipient age 21 or over.
To inquire about shipping to countries other than the U.S. or Canada, please contact a Chocolate Concierge at 1.888.301.YUMM (9866). Note that we are unable to process international credit cards or orders originating from an international IP address.
When Will My Order Arrive?
Track Your Order Here with your FedEx tracking number(s)
All orders leave our Chocolate Temple in Chicago within 24 business hours of processing, subject to inventory availability and warm weather shipping restrictions. International orders ship on Mondays and Tuesdays only. In order to ensure the best possible product experience, orders cannot ship over the weekend during warm weather months to locations over 74 degrees. Thus, packages may be held until the following Monday to ensure minimal time in transit.